Abstracts: April 17th, 2002

This report by the Performance and Innovation Unit in the Cabinet Office sets out a strategy for delivering more customer-focused public services through better use of personal information in a way that commands public trust and ensures effective privacy safeguards. A draft Public Services Trust Charter is put forward as the best way forward to secure greater openness in the interactions between public services and their consumers, as well as improved access to personal data along with simple processes for correcting mistakes. The introduction of data quality audits is recommended to ensure that only good quality, up-to-date, information is used in data-sharing. Making better use of technology to deliver more secure, more joined-up services is also seen as a key element of the strategy.The report is available at: http://www.piu.gov.uk   or from the PIU (tel: 020 72761416).