Report of study conducted by IDeA and Socitm and sponsored by software company SAPThe report examines municipalities in fourteen countries around the world engaged in the development of e-governance. It offers case studies and identifies best practices on customer service, internal efficiency, and citizen engagement. It focuses on a variety of e-government initiatives that include secure e-services in Spain, e-democracy in Norway, and research on efforts to drive down costs of government services in the United States and Canada. It shows authorities are wrestling with common problems and similar objectives around the globe. The study reveals an encouraging trend that rather than implementing e-government in a piecemeal fashion, local authorities are working together to entirely transform local government services.
Copies of the report are available from: firstname.lastname@example.org