Abstracts: June 4th, 2003

The three year study by the Chartered Institute of Personnel and Development was aimed at unlocking the black box and finding out how human resource management influences performance. The study confirmed the powerful relationships between HR practices, employee commitment and operating performance. It found that where effective HR practices are not in place, levels of employee commitment are up to 90% lower. Key performance drivers include a clear direction and purpose which engages, enthuses and unites people. At Royal United Hospital Bath it is ‘saving lives’. This ‘big idea’ appears essential in motivating and directing people behind the strategy of the organisation. Another driver is some form of balanced performance scorecard or methodology which presents a readily understood, but comprehensive picture of how the organization is performing.Understanding the People and Performance Link: Unlocking the black box is published by the Chartered Institute of Personnel and Development. Price 50 pounds. http://www.cipdpublishing.co.uk