This survey by the Society of IT Management shows continuing decline in use of software developed in-house by local authorities and it concludes that most replacement systems are likely to be bought in. The number of in house payroll systems declined from 11% in 2001 to 8% this year and those developing their own social services client software has declined from 39% to 31% in two years. Continuing supplier merges mean that fewer companies are supplying an expanding market. For General Ledger systems 12 suppliers provide for 78% of the market. The impact of e-government is beginning to be reflected in the systems installed. 54 authorities have customer relationship management systems compared to 30 last year.Index of Application Software, Published by SOCITM www.socitm.gov.uk Â http://www.socitm.gov.ukÂ 200.00 pounds.
Abstracts: June 30th, 2003