By Mirko Noordegraaf and Tineke AbmaMeasurement of performance is effective where the issues the organization is addressing are well known and where there is a shared understanding of standards. Where the issues are blurred and there is no consensus on standards, measurement is much more difficult. Organizations in transition are in this category. This article explores the nature of these ambiguous areas by identifying three types of public management practice. It also highlights the need for dialogue to help in managing the ambiguity.
Public Administration Volume 81: Issue 4. ISSN: 0033-3298