This report sets out the people and organisational issues that local authorities must get to grips with if they are to deliver e-government successfully. It also explores the roles of e-champion and heads of ICT in delivering e-government for a local authority, the skills they require, and how these roles relate to the authority’s senior management team. The crucial competencies for e-champions and ICT heads are seen as the softer skills of organisational awareness, relationship building, communicating, customer service, leadership and influencing rather than technical skills.Drawing on research and best practice in local authorities and other sectors, and information from specialist organisations like Gartner, the report provides local authorities with answers to fundamental questions such as: how can councils ensure that e-government delivers the promised transformation of services? Is the structure in place to manage e-government?
The report is published by the Society of IT Managers. http://socitm.gov.uk Â Free to SOCITM members. 175 pounds to non-members.