Abstracts: October 5th, 2004

SmartCards have enormous scope for managing and streamlining transactions and interaction with the citizen. They have been endorsed as a Priority Service Outcome by the ODPM for Leisure and Libraries and are already being used to deliver multiple services as diverse as transport to school dinners. This 60-minute on-line TV programme provides management level advice on the business case for SmartCards and their successful implementation with discussion panels, interviews and case studies. The programme is available in a permanent online archive at www.eGovTV.tv.