By Lyndsay Rashman and Zoe RadnorThe authors examine the different approaches to improving local government services through the reforms of the past 25 years which reveal a progressive understanding of organizational change and learning. The contexts, changes and sharing of good practice in local government during this period are discussed in general and through an analysis of the Beacon Council Scheme. The scheme has many achievements to celebrate. Its progress, however, depends on the generic need in public service change to develop an holistic framework which embraces all forms of learning, improvement, innovation and change so that sustainable long-term value can be gained for all stakeholders.
Public Money and Management Volume 25 Issue 1 Page 19. To purchase this article online go to: http://www.blackwell-synergy.com/links/doi/10.1111/j.1467-9302.2005.00446.x