This seventh annual survey of 468 local council websites from the Society of IT Management shows steady improvement in the content and usability of sites, but no evidence of a surge to meet the 2005 targets for 100% electronic service delivery. The results of this year’s survey show that 15 sites achieved the top rating of a ‘transactional’ site, bringing the total in this category to 38. There is a steady movement out of the lowest category of ‘promotional’ site, with 33 sites moving up a category. Overall there was a net increase of 128 sites moving up a category, compared with 146 in 2004.There is a new focus on usability and usage and this is a response to the Efficiency Review and the new requirement to achieve a 2.5% per annum efficiency gain over the next three years. A major slice of efficiency gains in the future is likely to come from transferring activity from person to person in a front office or by phone to self-service via the council website. To achieve this shift, 90% of councils sites will have to move up into the ‘transactional’ category.
The Survey is available from the Society of IT management at www.socitm.gov.uk
The cost for non-members of the Society is 350 pounds.