This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It examines the business case for customer-focused transition and the strategies and investments required for councils wishing to achieve incremental changes through to big-bang transformation.It considers the required corporate re-organisation and staff change strategies, together with process re-engineering, technology requirements and implementation. A variety of funding and partnership models will also be considered to enable transformation.
Taking part in panel discussions, interviews and case studies are senior officers from a variety of councils undertaking customer service-led modernisation, together with senior advisors from the IDeA, SOLACE Enterprises and BT Education and Local Government.
GovTV (www.eGovTV.tv) is a dedicated web-cast television channel for governors of public bodies, council members and senior executives across all public sector organisations and is available free to an unlimited audience at anytime, at any location via the internet.
The programme is available to view now online at: http://www.egovtv.tv/site_scripts/20050217/registration_form.php