Abstracts: September 6th, 2005

This Guide from the Improvement and Development Agency focuses on raising service planning to a higher level. It looks at addressing customer needs and describes the importance of a route map to the positive outcomes prioritised by the council and the community. It also helps to identify and mitigate risks to planned service levels and improvements. The Guide is designed to be used with existing service planning arrangements, such as meetings with groups of officers and Members who work with different services.The Guide is available at: http://www.idea-knowledge.gov.uk/idk/aio/973256