This status report from the ODPM, based on December 2004 data, shows that a 21% national increase in enablement is required in the current year in order to reach the 100% target for December 2005. While some interactions, such as providing information and collecting revenue, are strongly e-enabled, councils are still facing challenges around the e-enablement of regulatory activities. There has also been much less progress with higher level of difficulty areas such as Customer Relationship Management systems and back office integration.Projected figures for channel take-up suggest that service demand management and access issues in the context of e-government have not been a strategic priority for councils to date. Additional support for councils to help them develop channel management strategies that promote increased public awareness and take-up of e-enabled services is required. Booking Venues, Resources and Courses are currently 64% e-enabled and considerable effort will be needed to achieve the end of year target.
There are small differences in e-enablement by council type but in general expected levels of e-enablement are high across the board. Districts, have made considerable progress to reach 78%, only 6% less enabled than the most enabled councils, London Boroughs, with the percentage gap expected to close to 3% by December 2005. This shows that the smaller district councils are pulling more than their weight in terms of keeping up with their larger unitary, county and metropolitan colleagues.
The report is available at: http://www.localegov.gov.uk/images/IEG4%20Status%20Report_294.pdfIEG4: