Abstracts: November 1st, 2005

This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It describes how Suffolk County and Mid Suffolk District Councils have established a shared services capability, “Customer Service Direct” to provide Suffolk citizens with a single point of access to all local Government services, whether traditionally provided at county or district level. The case study considers the strategic objectives of the two councils in coming together and the means of establishing and operating the CSD shared services capability together with private sector partner, BT.The case study is part of the programme “Shared Services – Increasing Efficiency & Improving Service”. The programme examines the potential for authorities to share services and resources to achieve efficiencies and service quality improvements.

The programme is available at:


GovTV (www.eGovTV.tv) is a dedicated web-cast television channel for governors of public bodies, council members and senior executives across all public sector organisations and is available free to an unlimited audience at anytime, at any location via the internet.