Abstracts: January 10th, 2006

This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It presents a case study describing how Trafford MBC invested in a new integrated voice, data and video communications network from Alcatel, and describes the efficiencies and savings that have been achieved as a result.The new integrated network spans 250 buildings including schools, hospitals, libraries, and independent organisations and supports over 4,700 staff.

It has enabled Trafford to implement a consolidated call-centre, which now handles 80% of enquiries at the first point of contact. Other highlights provided by the Alcatel network include wireless connectivity for staff working on the move, and the support of a new CCTV network with the potential to reduce crime in schools.

GovTV (www.eGovTV.tv) is a dedicated web-cast television channel for governors of public bodies, council members and senior executives across all public sector organisations and is available free to an unlimited audience at anytime, at any location via the internet.

The programme is available to view at: http://www.egovtv.tv/programmes/Trafford%20MBC%20Secures%20Efficiency%20Savings