Abstracts: January 23rd, 2006

This consultation document sets out the Governments’ proposals for the 2006-07 Best Value User Satisfaction Survey. Views are invited from stakeholders on these proposals and on the draft questionnaire. The Survey measures the satisfaction of residents and service users with the quality of services delivered by their local authority, and their safisfaction more generally with a range of quality of life issues in their local area. Survey results provide information which can help councils to shape, deliver and improve local services around the needs and wishes of local people. These surveys are one of the largest conducted in the country. In 2003/04 they involved over 500,000 responses.In addition to stakeholder’s general comments, views are invited on whether county councils should run joint surveys, the merits of a single prescribed research method, the use of stratified sampling and clustering and whether any of the existing questions should be removed.

Responses should be made to www.odpm.gov.uk/ig/consult   by February 2006