Abstracts: March 8th, 2006

This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It describes the improvements in customer services and efficiencies that have contributed to the London Borough of Southwark being named ‘Most Improved Council’ and their CPA rating improving from ‘weak’ to ‘good’ in 18 months.In six months Southwark managed an overhaul that included Council property, BPR, systems integration, change management and staff transfer. Now through a major partnership with Pearson Government Solutions, Southwark boasts a new state-of-the-art telephone customer contact centre, together with three new one-stop-shops. This development has brought additional benefits such as staff empowerment and improved staff morale.

GovTV (www.eGovTV.tv) is a dedicated web-cast television channel for governors of public bodies, council members and senior executives across all public sector organisations and is available free to an unlimited audience at anytime, at any location via the internet.

The programme is available at: