This briefing from the Improvement and Development Agency looks at how to ensure a user and citizen focus to performance management. The evidence suggests that both performance management and public involvement do make a positive difference and that both have been improving in recent years. CPA results suggest that good performance management is correlated with better services. Public involvement can improve services but it also has other, more intangible benefits in terms of involvement and democracy.There is a lot which can be done quite easily to integrate public involvement and performance management, such as making sure the latest survey results are taken into account in service plans. However, there are also some serious problems with integration, such as having a sufficient understanding of both performance management and public involvement to know where the links should be made.
The briefing outlines a cycle of planning, doing and revising, but it also looks at market research and the range of techniques and approaches to market segmentation and the means of analysis and application of results. It also looks at consultation and dialogue with the public.
The Briefing is available at: http://www.idea-knowledge.gov.uk/idk/aio/4446549