Abstracts: June 19th, 2006

This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It looks at the potential to reduce the paper mountain and streamline the processes that support a wide variety of services. It considers how techniques like Business Process Re-engineering, Workflow, Document Management, and Content Management can be harnessed to improve effectiveness. It explores the opportunities for efficiency gains that can come from over-hauling the historic administrative processes and the correspondingly high costs that still remain in many areas of local authority operations.The panel discussion takes a strategic view of the opportunities for efficiency gains and considers the most appropriate services and processes to tackle in order to reduce administrative costs and redirect resources to the front line.

GovTV (www.eGovTV.tv) is a dedicated web-cast television channel for governors of public bodies, council members and senior executives across all public sector organisations and is available free to an unlimited audience at anytime, at any location via the internet.

The programme is available to view at: http://www.egovtv.tv/programmes/Converting%20Administrative%20Costs%20to%20Investment%20in20Frontline%20Services