The report is aimed at those involved in planning, using or evaluating e-government. Benchmarking has a value in learning about best practice through comparative measurement, for accounting to stakeholders and for demonstrating the return on investment.The report draws on models of e-government and current practice of benchmarking e-government to answer questions about why benchmark? what to benchmark? how to benchmark? and how to report? It provides a series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings. Checklists are provided for those planning and for those evaluating e-government benchmarking studies.
A linked educators’ guide is available online for those who wish to use the report for training purposes.
The report is published by the Development Informatics Group, University of Manchester and is available at: http://www.sed.manchester.ac.uk/idpm/publications/wp/igov/index.htm