This report from the Society of IT Management fills the gap between the Government’s commitment to sharing services across the public sector to cut costs by 20% per cent and the practicalities of making it happen. Sharing services is one of the three key prongs of the ‘Transformational Government’ strategy. The advice in the report is backed up by examples on issues like initiating partnerships, finding leaders, governance structures, choosing delivery models, and involving the private sector.The case studies featured include a county and district council collaboration centred on a joint CRM system to support contact centres, a single non-emergency number partnership, a partnerships parking programme and a shared service centre which centralizes a range of back-office functions including finance, procurement, business intelligence, recruitment, employee services, payroll, data management and training administration .
The report sets out a range of models for establishing sharing arrangements, and indicates the relevant legal frameworks. Governance arrangements, and how public sector organisations might engage the private sector in their sharing arrangements, are also considered. The models include in-house centralisation, simple outsource, informal collaboration, joint venture and public sector consortia.
The report is available from SOCITM www.socitm.gov.uk Â and costs 175 pounds.