Abstracts: April 23rd, 2007

One NorthEast, the Regional Development Agency covering North East England, has developed a toolkit to improve service provision. It provides tools and techniques for the public and private sectors to evaluate the success of their service provision, view it and prototype it from the experience of the user.A typical application of the toolkit was its use by Northumberland County Council to explore new and innovative ways by which residents could access healthcare, social care and leisure and well-being services by public, community and voluntary transport.

Further information is available from One NorthEast Healthcare and Design Innovation Manager, Dr Caroline Gladwell on 0191 2296403 or email caroline.gladwell@onenortheast.co.uk