The package has been developed by Communities and Local Government. It brings together the key components of many transformation and customer service projects carried out by local authorities and it links with other national and regional sources of support and capacity building.The package has been put together against the background of rising expectations of citizens and the calls for more choice in the way services are received. At the same time, there is increasing pressure on local authorities to cut costs, including the cross public sector requirement to deliver cashable efficiency gains of at least 3% per annum. The Business Improvement Package is designed to help local authorities and their partners improve services whilst reducing costs at the same time.
The package promotes improvements in local schools, housing, libraries and neighbourhoods and challenges traditional methods of delivery. It includes practical resources which have been developed and tested by local government and gives support in helping local authorities get a clear understanding of their business including processes, transaction costs and customer preference. It will help in exploiting the opportunities from partnership working and shared service delivery and for the sharing of ideas and learning.
The Package is available at: http://www.communities.gov.uk/pub/962/BusinessImprovementPackageExecutiveoverview_id1508962.pdf