This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It describes how the Isle of Man transformed a legacy of fragmented processes, applications and websites into an integrated system. Managing online services and websites is now much simpler and far more effective than the Isle of Man’s previous set up where individual services and sites had been developed discretely reflecting organisation structure rather than customer need.With the development of the single Government wide shared services based on Microsoft technologies, common components such as Authentication and BizTalk adaptors are re-used in each subsequent service, leading to a consistent user experience, and demonstrable efficiencies, essential to a full service with a small population and limited budget.
The programe can be viewed at http://www.egovtv.tv/home.asp
GovTV (www.eGovTV.tv) is a dedicated web-cast television channel for governors of public bodies, council members and senior executives across all public sector organisations and is available free to an unlimited audience at anytime, at any location via the internet.