This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It reviews an initiative funded by the Department of Work and Pensions using an e-form for benefit applications. The form was developed by OIT UK to replace a previously cumbersome paper form.

The form was trialed by Arun District Council, North Tyneside Council and Wealden District Council. All the councils have significantly reduced the time taken to process benefits applications and they believe that they have improved the customer experience. There has also been a substantial reduction in overpayments.

GovTV is a dedicated web-cast television channel for governors of public bodies, council members and senior executives across all public sector organisations and is available free to an unlimited audience at anytime, at any location via the internet.

The programme can be viewed at GovTV. www.localgov.tv