This programme is now available to view on localgov.tv the online television channel for public service modernisation. It describes an innovative Business Improvement Programme at Lancashire County Council which is delivering efficiency savings across back office services and improving citizen access to frontline services.

As part of the programme, the Council is expected to save £1.6 million a year through a flexible working scheme that improves staff productivity and cuts carbon emissions by reducing travel time.

This programme explores how the council achieved its value for money savings and improved customer satisfaction by transforming citizen access to council services.

GovTV is a dedicated web-cast television channel for governors of public bodies, council members and senior executives across all public sector organisations and is available free to an unlimited audience at anytime, at any location via the internet.

The programme can be viewed at GovTV. www.localgov.tv