This programme is now available to view on localgov.tv the online television channel for public service modernisation. It reviews the way that Birmingham City Council is delivering an ambitious Business Transformation Programme which is set to achieve over £1 billion cashable savings within 10 years.

This video looks at how a joint venture approach with Capita to form Service Birmingham has driven considerable financial and service improvements for the council.

More efficient ways of working have been underpinned by ICT innovations and ensured better citizen services and greater job satisfaction for council employees.

GBTV is a dedicated web-cast television channel for governors of public bodies, council members and senior executives across all public sector organisations and is available free to an unlimited audience at anytime, at any location via the internet.

The programme can be viewed at www.localgov.tv