Abstracts: December 14th, 2009

This programme is now available to view on localgov.tv the online television channel for public service modernisation. It describes how three councils are saving £1 million a year and improving service performance with a new revenue and benefits shared service delivered with partner Capita.

Worcester City, Malvern Hills and Wychavon District Councils have joined forces to achieve efficiency savings underpinned by a single IT platform provided by Capita. With a shared view of customer data, the councils are more responsive to customer enquiries and have improved processing times.

GBTV is a dedicated web-cast television channel for governors of public bodies, council members and senior executives across all public sector organisations and is available free to an unlimited audience at anytime, at any location via the internet.

The programme can be viewed at www.localgov.tv