Abstracts: January 25th, 2010

This programme is now available to view on localgov.tv the online television channel for public service modernisation. It describes how interactive touchscreen kiosks are enabling the public sector to capture reliable and timely customer feedback on services to drive improvement plans.

The innovative kiosks from Jayex are also streamlining frontline services by automating previously manual processes to save time and money and providing an opportunity to communicate key information to customers.

This programme looks at how United Lincolnshire Hospitals NHS Trust is using the feedback kiosks to improve the quality of services and how other public sector organizations are making significant savings with the technology.

GBTV is a dedicated web-cast television channel for governors of public bodies, council members and senior executives across all public sector organisations and is available free to an unlimited audience at anytime, at any location via the internet.

The programme can be viewed at www.localgov.tv