This programme is now available to view on localgov.tv the online television channel for public service modernisation. It reviews the shared services partnership between Somerset County Council, Taunton Deane Borough Council, Avon and Somerset Police and IBM.

The partnership is transforming back office and customer services with the introduction of a single shared service arrangement across all partners and it is expected to generate £376 million cost savings over 10 years.

In this interview, Fiona Capstick, CEO of Southwest One discusses the objectives of the partnership and how it has reduced costs and improved citizen access to local services.

GBTV is a dedicated web-cast television channel for governors of public bodies, council members and senior executives across all public sector organisations and is available free to an unlimited audience at any location via the internet.

The programme can be viewed at www.localgov.tv