Concepts and Techniques for the 1990s
Edited by: Colin Duncan, Lecturer in Industrial Relations, Department of Business Studies, University of Edinburgh
This book addresses the convergence of public administration and business management concepts in public management processes. As well as policy and reform issues, readings deal with how business concepts and techniques may be practically applied to public sector activities. There are chapters on quality; marketing; model building; competitive tendering; cost benefit analysis; social accounting; pay and motivation; and stress management. It includes a case study of the recent ‘crisis’ in the NHS that challenges conventional accounts and the wisdom of current reforms.
Contents: Notes on the Contributors – Introduction – PART 1: POLICY AND REFORM – Concepts and Assumptions of Public Management; R.H.Parry – Regulation and Public Sector Management; P.H.Bowers – Private Money in Public Expenditure; N.G.Terry – PART 2: FUNCTIONAL PERSPECTIVES – Managing Quality in Public Services; J.L.Rees – Marketing and Public Services; N.S.Alexander – Model Building and Decision Making; J.J.Glen – Competitive Tendering and Bidding; L.C.Thomas – Investment Appraisal: Cost Benefit Analysis; J.N.Crook – Social Accounting Techniques; G.F.Harte – Remuneration and Motivation; C.Duncan – Stress Management in Caring Services; T.J.Newton – PART 3: CASE STUDY: NHS IN CRISIS; C.Duncan, K.I.Sams & P.J.White – The Flawed Debate – Roots of Crisis and Reform Prospects – Index
348pp 216x138mm. Hardback Â£52.50. ISBN 0-333-52274-5