Contents: Setting the Scene. Mitel Telecom Business Process Re-engineering: Notes from the Leading Edge (A. Kirkham). Business Process Re-engineering - a Public Sector View ( G. Hutton). Business Processes - The Role of People (C. Armistead & P. Rowland). Perspective from the Operating Disciplines. Strategic Management and BPR (S. Segal-Horn and C Browne). Going with the Flow: Re-engineering Logistics (J. Cooper). Perspectives from the enabling disciplines. Implications of Experiences with BPR for IS/IT Planning (C. Edwards & J. Peppard)
Case Studies - English Nature - Realising the Vision (G. Hutton)

ISBN 0-471-95490-X