Andrew CoulsonThis is a book about trust – in public services, in military leaders, in politicians – between regulators and those they regulate. It sets out to stimulate creative thought and aims to influence managers, not in the sense that they trust regardless, but as an incentive to examine their practice, and that of their organisations, to see how trust might lead to more efficiency and to a greater involvement of ordinary citizens in the services they use.
Paperback ISBN 1 86134 086 9. 176 pages. Price 16 pounds 99p