Book News: April 28th, 1999

By Timothy Foster.

Designed for those whose work involves dealing with customers, this new book reflects a new age in which organisations consider customer care a vital strategic issue. It includes hints and tips on ways of achieving excellence in the area and elevating customer care from the level of acceptability to top flight superiority. Managers and staff alike can learn from its guidance, nurture the service they offer and see it grow from satisfactory to first rate.

Paperback ISBN 0 7494 2945 3. 128 pages 8 pounds 99p.Published by Kogan Page.