By Colin Morgan and Stephen J Murgatroyd
For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM application in government, health and education; and exploration of the public sector TQM possibilities yet to be realised. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Published by Open University Press. ISBN 0 335 19102 9. Paperback: 17 pounds 99p