Richard Heeks (ed.)
Do you want to know how information technology will and won’t help reform the public sector? Then look no further.
This new book presents a contemporary and international review of information age reform in government and public sector organisations. Chapters identifying successful and unsuccessful management approaches are complemented by a dozen case studies from the US, UK, mainland Europe, and developing countries. The book provides both practical guidance and analytical insights for practitioners, researchers and students. It includes an educators’ guide to using the cases in student classes.
Published by Routledge: London 1999. ISBN: 0-415-19037-1