SECTOR Linden, R. M.Shows how to make government more responsive to the public’s will so that it can regain the public’s confidence. Offers public institutions what they desperately need – a practical, proven model to transform themselves for the future. Defines re-engineering as based on three principles: challenge the fundamental assumptions on which the organization is built; focus on processes; and organize around outcomes (not inputs and outputs). Not a book filled only with theory; it includes chapters on dealing with barriers, tips on implementation, and practical suggestions for handling the people problems associated with fundamental change. Provides a useful road map to change, but also challenges the reader to develop new ways of thinking about government, about service, and about their changing roles. A bold call to action.
Published by Jossey Bass. 25 (US) dollars.95 cents. ISBN: 078790015X