Book News: April 12th, 2001

By Geoffrey Filkin Dr. Andrew Larner , Steve Dempsey and Greg Wilkinson,This report calls for rapid developments in local government to meet the 2005 target for online service provision. It recommends an effective national strategy and calls for the transformation of quality of access via a national network of locally-owned call centres operating to common standards. It also urges greater public consultation and communication with local authorities through ICT and the re-engineering of selected back office functions.

For a copy of the report contact New Local Government Network at 020 7357 0051 or