Book News: August 2nd, 2001

Jane Steele and Paul Corrigan.This report is based on focus group discussions with members of the public and on face-to-face interviews with 1,000 people, as part of an NOP omnibus survey in April 2001. The authors asked members of the public, ‘What is a public service?’. The answers they gave show that individuals are inconsistent and confused because they hear and experience many contradictory things about ‘public services’.

Published by the Public Management Foundation at 5 pounds. <>