Book News: September 12th, 2001

The consultation document “Delivering Improvement Together” invites views and comments from anyone with an interest in improving the outcomes for users of public services. The Commission will use the views in shaping and prioritising their new strategy. The document identifies the strategic issues as: focusing the work of the Commission on the users’ and the public’s experience of public services; helping to improve service by designing services differently; safeguarding the public interest by working in co-operation with other regulators and leading by example through modernizing the Commission and delivering more customer focused services. Consultation ends on 26 October 2001.Link: