By David Osborne and Peter PlastrikThis is a comprehensive encyclopedia of practical tools for public leaders, managers, and employees. It presents more than 70 tools. The Reinventor’s Fieldbook includes hundreds of practical “lessons learned,” “do’s and don’ts,” “steps to take,” and “pitfalls to avoid” in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform.
ISBN: 0-787-94332-0. Paperback. 704 Pages. Jossey-Bass 39.00 US dollars