By Russell M. Linden
This hands-on workbook helps public sector managers and teams put reform ideas into action. Broader in scope than other programs, it deals with the human side of change in addition to the methods and tools of change. Linden focuses on the actual implementation of ideas as well as design, structure and process. The workbook includes worksheets for each part of the process, brainstorming tools for unleashing creativity and overcoming obstacles, flow charts to illustrate the path of information, and examples of
successful government agency reform projects.
Published by Jossey-Bass. ISBN: 0-787-94035-6. 28 US dollars.