By Jac Fitz-Enz

This groundbreaking book shows how to apply benchmarking techniques –
typically used successfully in line positions in manufacturing environments – to measure the added value of staff. Jac Fitz-Enz shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role personnel departments play in contributing to quality, productivity, and service in organizations. And he unveils a
unique and powerful tool: a dynamic process for making continuous progress toward quality and service.

Published by Jossey-Bass. ISBN: 1-55542-573-9. 40.00 US dollars.