By Patricia Keehley, Steven Medlin, Sue MacBride, Laura LongmireFor leading companies in the private sector, benchmarking has become a major catalyst for change: a key tool for gathering information from competitors and process leaders, as well as from within. Benchmarking for Best Practices in the Public Sector is a unique practical guide that shows public officials and administrators at all levels of government how to identify best practices and implement them in their organizations.The authors go beyond abstract concepts to bring benchmarking to life, with case examples. They show how benchmarking methods have been adapted to the unique needs of the public sector and describe the tangible benefits gained by public agencies that have applied these techniques. Offering detailed how-to advice along with checklists, flowcharts, sample forms, a resource directory, and other tools to help managers take action quickly.
Published by Jossey-Bass. ISBN: 0-787-90299-3. 32 US dollars.