Editor: Sue GossPart of the new government agenda is a changed relationship between the state and citizens – making government more accountable to local people. The most important contact that the average citizen has with government is through the staff of public organizations, so that changing the relationship inevitably means changing the roles and behaviours of these public organizations. In a climate where the role and purpose of local councils are changing, many local government managers are experiencing uncertainty and the pressures of overwork. The book focuses on the everyday problems they face and the practical details they need to be effective in their work. It sets out the case for a radical change in the ways that local authorities engage with local communities.
Published in association with improvement and Development Agency. ISBN:0749429739. http://ww.idea.gov.uk