By Rod Aldridge and Gerry StokerThis pamphlet explores how a broad consensus may be developed about the cultural values that underpin public services. The authors recommend five elements of a new ethos to be adopted by public service providers: a performance culture; a commitment to accountability; a capacity to support universal access, responsible employment practice and a contribution to community well-being. The pamphlet is seen to be an important staging post in responding to the challenge to find the best ways to reform public services so that they meet the needs of the modern age.
Published by the New Local Government Network. ISBN 1 903447 21 6. Price 10 pounds. http://www.nlgn.or.uk