This report examines the findings from the first two programmes in a series of 24 hour Knowledge Exchange visits. It focuses on the key lessons about e-government and organizational change from two leading authorities – Liverpool City Council and Hertfordshire County Council. Starting from very different points these two authorities have used e-government as a vehicle for driving ambitious change programmes through their organizations to deliver more customer-focused services.Published by the New Local Government Network and the Improvement and Development Agency. ISBN 1 903447 24 0. Price 20 pounds. Available from network@nlgn.org.uk  mailto:network@nlgn.org.uk