By George Boyne, Catherine Farrell, Jennifer Law, Martin Powell and Richard WalkerGovernments across the world are pursuing reform in an effort to improve public services. But have these reforms actually led to improvements in services? The book develops a framework for a theory-based evaluation of reforms, and then uses the framework to assess the impact of new arrangement for public service delivery in the UK. If focuses on shifts in public management towards markets and competition, towards the publication of performance indicators and from larger to smaller organizations.
Published by Open University Press http://wwwopenup.co.uk Â ISBN 0 335 20246 2. Paperback 19.99 pounds