E-government has the potential to improve greatly the delivery of public services, making them easier to access, more convenient to use, more responsive and more transparent. It also has the potential to free up resources in the public sector by delivering services more efficiently. Because of the risks involved it is important to be clear about the benefits from investment.This document will help government departments and other public sector bodies to think about these benefits: how they can quantify them; how they will realise them; and how they will identify the associated risks when they are developing their business cases. It shows the process for developing a business case and focuses on identifying possible options for an e-government project.
Published by the Office for Government Commerce and available at: http://www.ogc.gov.uk/sdtkdev/new_content/HMT%20Guidelines%20Version%201