By Philip HaynesThe author argues that the complexity of the public policy process limits the usefulness of the ‘new public management’ approach. The book challenges management techniques used in key areas of the public sector, such as performance management, professional development, leadership, strategic management and the use of IT. Alternative approaches to these areas are proposed that are based on an understanding of the disorder in the policy process. The difficult concepts of complexity theory are presented in an accessible manner. The relevance of emerging theories like knowledge management, emotional intelligence and risk management are also explored.
Published by the Open University press ISBN 0 335 21220 19.99 pounds.