By David R. Caruso and Peter SaloveyIt is generally accepted that emotion should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others. It is considered terribly unprofessional to express emotion while on the job, and many believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us. The authors believe that this view of emotion is incorrect. The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent. In The Emotionally Intelligent Manager, they show that emotion is not just important, but absolutely necessary for good decision making, taking action to solve problems, coping with change, and succeeding. They detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions-and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems.
Published by Wiley. ISBN: 0-7879-7071-9. List Price: 27.95 US dollars.